The challenge

In logistics, speed and accuracy are at the heart of the service. A wrong or incomplete address – a street spelled differently from the real one, a missing house number or an incorrect postcode – has immediate consequences: the delivery fails, the parcel goes into storage, another delivery attempt is needed and the customer calls customer service, driving up handling costs.

For an operator handling very high volumes, every single error is multiplied. The cost is measured in time and money, but also in customer frustration and lost trust in the brand. The answer was to act upstream: correct the address as it enters the system, not once the shipment is already on its way.

The solution

The client chose a partner with proven experience in the shipping industry. By integrating Egon services into its processes, it introduced a system that works in three steps:

• Captures the address through guided entry, reducing typing errors.
• Verifies and standardises the address, bringing it into a consistent, correct format.
• Maintains accurate address and contact data over time.

The results

• More reliable, on-time deliveries, thanks to addresses and contact details that are correct at source.
• A significant reduction in failed deliveries.
• Fewer customer service requests caused by address errors.
• More satisfied customers and greater trust in the service.